FAQ
Frequently asked questions
Answers about quotes, access, drying times, stains and what each service includes. If your question isn't here, just ask.
General questions
How do I get a quote?
Use the quote form to tell us the service, your postcode and some details about the property. Photos are helpful. We'll reply with a written quote listing what's included.
Which areas do you cover?
We cover East London, Essex and Hertfordshire, including Romford, Ilford, Stratford, Chelmsford, Basildon, Southend-on-Sea, Watford, St Albans and Stevenage. Add your postcode to the quote form and we'll confirm.
Why do you ask questions before quoting?
Two properties that sound the same can need very different amounts of work. Knowing the rooms, condition and extras in advance means the quote reflects the actual job.
Do you bring your own equipment and products?
Yes. We bring the equipment and products for the job. We just need access, electricity and running water.
Can I book more than one service at a time?
Yes. Carpets, upholstery, ovens and other services can be combined into one visit and one quote.
Do I need to be at home during the clean?
Not always. If you can arrange access, we can work while you're out. We recommend checking the work with us before we leave.
How do I pay?
Payment details are confirmed with your booking. Your quote sets out the agreed price.
End of tenancy cleaning
What does an end of tenancy clean include?
Kitchens, bathrooms, bedrooms, living areas and hallways, including cupboards, skirting, doors, switches, sills and floors. Carpets and appliances can be added.
How much is end of tenancy cleaning?
Prices start at £130 for a studio flat and follow our package list by bedrooms and bathrooms. Add-ons are shown separately on your quote.
Should the property be empty?
Ideally, yes. An empty property can be cleaned more thoroughly and more quickly.
Can you clean carpets on the same day?
Yes. Add carpet cleaning to your quote and we'll do it on the same visit.
Deep cleaning service
What is the difference between a deep clean and a regular clean?
A deep clean tackles build-up in kitchens, bathrooms and along edges that regular cleaning skips, working top to bottom through the property.
How much does a deep clean cost?
Deep cleans start at £130 for a studio flat and are priced by property size from our package list.
How long does a deep clean take?
It depends on the size and condition of the property. We'll give you an estimate with your quote.
After builders clean
When should I book an after builders clean?
Once the building work in the rooms to be cleaned is finished and the debris has been removed.
Do you remove building waste?
No. We clean dust and residue, but large debris and waste should be cleared first.
How is it priced?
After builders cleans are quoted individually based on the work done, the rooms affected and the floors.
Carpet cleaning
How much is carpet cleaning?
Carpet cleaning starts at £20 per room. Stairs, landings and stain or odour treatment are priced separately.
How long does it take carpets to dry?
Usually a few hours, depending on the carpet and ventilation in the room.
Can you remove all stains?
Many stains lift well, but some, such as bleach marks or old dye stains, are permanent. We'll tell you what to expect.
Do you offer pet odour treatment?
Yes. Pet odour treatment can be added to carpet, rug, upholstery and mattress cleaning.
Oven and appliances cleaning
How much is oven cleaning?
A single oven starts at £30. Double ovens, range cookers and AGAs cost more, and other appliances start at £20 each.
How long does an oven clean take?
Most single ovens take a couple of hours, depending on the build-up.
Can I use the oven the same day?
Yes, once we've finished and reassembled it.
Upholstery and sofa cleaning
How much is sofa cleaning?
Sofa cleaning starts at £25 for a single seat, up to £75 for an L-shaped sofa.
Can you clean all fabrics?
Most fabric sofas and chairs can be cleaned. We check the care label and test the fabric before we start.
How long does a sofa take to dry?
Usually a few hours, depending on the fabric and the room.
Mattress cleaning
How much is mattress cleaning?
Mattress cleaning starts at £20 per mattress.
Can I sleep on it the same night?
Usually, yes. Air movers help it dry, and we'll give you drying advice.
Do you treat odours?
Yes. Odour treatment can be added to a mattress clean.
Rug cleaning
How much is rug cleaning?
Rug cleaning starts at £20 per rug, depending on size and material.
Do you clean rugs in my home?
Yes. Most rugs are cleaned on site.
Can you clean wool rugs?
Often, yes. We check the fibre and dyes first and tell you if a rug needs specialist cleaning.
Hard floor cleaning
Which floors do you clean?
Tiles, grout, vinyl and laminate in kitchens, bathrooms and hallways.
How is hard floor cleaning priced?
It's quoted individually based on the floor type, area and condition.
Can you clean grout?
Yes. Grout lines are cleaned as part of the hard floor clean.